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Solitaire Till Dawn

Technical Support

We are always happy to answer any questions you might have. But before you write to us, please see whether your questions are answered in this list. These are the questions we hear most often, and we've put the answers here for your convenience.

If you don't find the answers you're looking for, please write to us at support@semicolon.com and we'll do our best to help!

Contacting Us

We are a shareware company. We offer commercial-quality products at shareware prices. Browse at will, download our product, and try it out.

If you're not sure how shareware works, you can read all about it here. If you have any other questions, check out our Frequently Asked Questions list to the right.

We are always glad to answer any questions you may have. We can be reached at:

support@semicolon.com
Semicolon Software
P.O. Box 700863
San Jose, CA 95170-0863

The Questions

General

  1. I have a Windows or WebTV system. Will your products work for me?
  2. How do I pay for a product?
  3. Is it safe to buy on the Web or by email?
  4. Who is "Kagi" and why am I sending my money to them?
  5. Will I get unwanted email if I buy your products?
  6. I downloaded your product but nothing happens when I click on it.

Solitaire Till Dawn

  1. Solitaire Till Dawn 4.0 crashes at startup.
  2. There are Solitaire Till Dawn files in my Trash. Why?
  3. My system sometimes crashes when I try to shut down.
  4. Sometimes shut down doesn't work, and I have to try again.
  5. Solitaire Till Dawn crashes when I quit.
  6. My statistics and "Games Played" numbers never change.
  7. My Preferences changes are forgotten the next time I play.
  8. Solitaire Till Dawn keeps forgetting that I've paid.
  9. Why aren't the games in color?
  10. I deleted the game. Why can't I empty the Trash?

The Answers

General

  1. I have a Windows or WebTV system. Will your products work for me?

    We're sorry, but our products are currently available only for Macintosh computers. If you have WebTV, click here to find some games that you can play on your TV screen.

  2. How do I pay for a product?

    Download the product first, and try it out to make sure that you like it. Then double-click on the "Register" icon that you'll find in the product folder. Fill out the form that appears, and select a payment method (check, cash, credit card, etc.). If you are paying with cash or check, print the form and mail it with your payment to the address shown on the printout. If you are paying by credit card, you can choose to email or fax your payment instead. To fax your payment, print the form and fax it to the phone number shown on the printout. To email your payment, click the Copy button on the form, then paste it into a mail message and send it to the email address shown in the message. Finally, you can choose to ignore the Register form and instead use your credit card to purchase right here on the Web - click here for details. For fastest response, purchase by email or on the Web; you will usually get a response within 48 hours, often even sooner. Payments sent by fax take longer to process, and payments sent by postal mail can take weeks.

  3. Is it safe to buy on the Web or by email?

    Your credit card information is encrypted before it goes into your email message. While we can't guarantee 100% security, we believe that this is much safer than handing your credit card to a waiter in a restaurant, and letting him carry it out of your sight for minutes at a time. Purchasing on the Web is as safe as purchasing by email; if your Web browser supports it, you can make your purchase at a secure site. (If you're still worried, you can purchase by fax or by sending a check by postal mail.)

  4. Who is "Kagi" and why am I sending my money to them?

    Kagi is the service company that handles all payments for our products. They are an established, reputable firm and we have been doing business with them for many years. If you purchase by credit card, your credit card statement will show a charge by "Kagi" and may not mention Semicolon Software or the name of the product you purchased. (Some day we may be able to customize what your statement says about your purchase, but for now it will just say "Kagi.")

  5. Will I get unwanted email if I buy your products?

    We at Semicolon Software will keep your name, addresses, and all other personal information absolutely confidential. Your information will not be sold, given, traded, or in any way made available to others. We will not send you unwanted messages.

  6. I downloaded a product but nothing happens when I click on it.

    The file you downloaded has been packaged in a compressed format. You must uncompress it before it will work. To do that, you will need the freeware program Stuffit Expander or a similar utility. See our download page for details.

Solitaire Till Dawn

  1. Solitaire Till Dawn 4.0 crashes at startup.

    You need to upgrade to Solitaire Till Dawn 4.0.1 or later. The upgrade is free and you will not need a new registration key. You can just download 4.0.1 and begin using it immediately. Click here to download the latest version.

  2. There are Solitaire Till Dawn files in my Trash. Why?
  3. My system sometimes crashes when I try to shut down.
  4. Sometimes shut down doesn't work, and I have to try again.
  5. Solitaire Till Dawn crashes when I quit.

    These questions all have the same answer. Version 3.4 of Solitaire Till Dawn left an invisible temporary file behind when you quit. Later when you shut down your computer, the Mac OS makes this file visible and moves it into the Trash. This is normally harmless, but a bug in Mac OS 8.1 could cause the system to fail to shut down properly when invisible temp files are present. In version 3.4.1 we attempted to fix this, but some people still had problems. Version 3.4.2 and later have a real fix. Click here to download the latest version.

  6. My statistics and "Games Played" numbers never change.
  7. My Preferences changes are forgotten the next time I play.
  8. Solitaire Till Dawn keeps forgetting that I've paid.

    These questions all have the same answer: You have a damaged preferences file. To fix the problem, quit from Solitaire Till Dawn. Open your System Folder; in that window find and open the Preferences folder; and in that window find the file named "Solitaire Till Dawn Profile". Drag that file out of the window and put it on the desktop. Now start Solitaire Till Dawn again. All of your scores, statistics, and preferences will have been forgotten, but from now on your preferences changes and future scores should be correctly remembered. Make sure that's true; then you can throw the old Solitaire Till Dawn Profile in the Trash.

    If that doesn't work, quit from Solitaire Till Dawn again. Drag the old Solitaire Till Dawn Profile back into the Preferences window, replacing the new one that was just created. This will restore your old statistics and preferences. Now write to us and tell us that you followed the FAQ's instructions and that they didn't help. We'll do our best to find out what's really wrong.

  9. Why aren't the games in color?

    The file "ColorCards" is included with Solitaire Till Dawn (version 3.4.2 and earlier), and contains all of the color pictures. This file must be in the same folder as Solitaire Till Dawn, and must be named ColorCards with no spaces. If the file is missing, the games will display in black and white. (Version 4.0 and later does not have or need a ColorCards file.)

    Usually this happens because you've moved Solitaire Till Dawn out of its original folder and put it someplace more convenient. To fix the problem, put Solitaire Till Dawn back in its proper folder. Then make an alias for Solitaire Till Dawn, and put the alias wherever you like (even in the Launcher Items folder or the Apple Menu Items folder). Opening the alias is the same as opening Solitaire Till Dawn itself, and the games will now be in color.

    If you can't find your original Solitaire Till Dawn folder or the ColorCards file, you'll have to download a new copy of the package. You do not have to pay a second shareware fee if you are just replacing a damaged or lost copy.

  10. I deleted the game. Why can't I empty the Trash?

    The files in the Sample Games folder (for version 3.4.2 and earlier) are locked. This is to prevent users from accidentally altering them, and ruining their usefulness as examples. The Finder normally won't empty locked files from the Trash. To force the Trash to be emptied, hold down the Option key while selecting the Empty Trash menu item. This works for all locked files, not just those in Solitaire Till Dawn. It's a handy thing to know!